Welcome

We are a Colorado born company, currently manufacturing every item by hand, in Westminster, Colorado. We strive to bring you the highest quality, uniquely designed garments to keep you happy for years to come. Custom orders, designs, team jackets, and bulk orders are welcome; please just contact us to discuss details.

Payment

We currently accept Credit and Debit. Once payment is received if product is pre-manufactured it will take 1-2 business days to be packaged and shipped. If product is made-to-order it will be 7-12 business days to be manufactured and shipped.

Returns and Exchanges

All Returns and Exchanges need to be approved please contact us here to begin the process.

If you have purchased an item through the store and it does not fit, we will happily exchange the item for a different size. Exceptions to this exchange policy are custom orders. All sales on custom items are final. Any damages due to manufacture defect will be fully covered. Depending on the extent of the damage the item will either be repaired or replaced. If you have any questions regarding the policy or would like to submit a claim please contact us.

Although we try to avoid this at all costs, we do retain the right to charge restocking fees for garments that come back dirty, smelling strongly of deodorant or perfume, covered in dog hair, or other damage that affects resale or consume employees time to get the product ready for resale.

Warranty

Bleeding Heart Apparel offers a 30-day warranty against manufacturer defects from the date of receiving the item. This warranty covers issues such as faulty stitching or material flaws that affect the garment’s performance. It does not extend to damage resulting from regular wear and tear, improper laundering, or accidental mishandling. All items that qualify for warranty will need to be shipped back to us for assessment. We will have the option depending on the extent of the damage whether the product will be repaired or replaced.

If you have a warranty you would like to start the process on please head to our warranty page.

Additional Policies and FAQs

We LOVE CUSTOM ORDERS!!! Contact us to discuss details and we’ll create a listing just for you. All within reason, if you can draw it, we can make it for you!! If you have a team and/or would like to order in bulk we can discuss discounts. Wholesale is available as well.

Care Instructions:

Check the label of your specific garment for more detailed instructions.

For most of our products they can be laundered normally, with one major exception (Never use any cleaning agent with OxiClean or similar chemicals on our nylon garments. For whatever reason this leads to a chemical reaction that leaves light blue tie-dye like staining on our nylons) If you must use a heavier cleaner / brighten the nylon garments back up please spot clean using bleach (Chlorinated Bleach) even on our color nylons they hold up to bleach well if used sparingly / occasionally. We do recommend tumble drying all of our garments on low and hang dry to finish, this helps insure the longevity of each garment.

If you ever have questions regarding certain cleaning products your welcome to reach out to see if we know the compatibility, but if we do not have the answer on a specific product the best way to find out is to spot clean a small inconspicuous area to see how it works / if it will damage the garment.

Cleaning product to avoid with our white nylons:

OxiClean

Blueland Laundry Tabs

otherwise we have not had or been inform of issues regarding detergents.

Seller Information

Location for Manufacturing: Westminster, Colorado
Contact Email: BleedingHeartApparel@outlook.com